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Frequently Asked Questions

How do I become a member of SRL Reward Dollars?

Once you place an order with Stage Right Lighting you are automatically become a member of SRL Reward Dollars.

Does it cost anything to become a SRL Reward Dollars member?

No - membership is free.

Who can join SRL Reward Dollars?

Membership is available to all persons who have reached the age of majority of the United States, state or province of residence.

Can family or friends use my membership so I'll earn points for their purchases?

No. Memberships are nontransferable and are only valid for use by the person who registered.

Do my SRL Reward Dollars expire?

Yes, your SRL Reward Dollars will expire after 1 year after your first purchase either in the store on online. 

What are the Terms and Conditions of the SRL Reward Dollars?

To read more about the SRL Reward Dollars Terms and Conditions, see below.

Member ID, Card and Password

How do I know how many SRL Reward Dollars I have?

You can call or email the store during normal business hours to receive how many SRL Reward Dollars you have earned. 

Can I get SRL Reward Dollars if I do not make a purchase?

If you do not make a purchase but would like to enroll, you can go to the store to enroll. Your SRL Reward Dollars will be tracked at the store.  Not trackable online. 

What if I don't have my enrollment information?

When you are shopping at Stage Right Lighting store, you can ask a store associate to look up your Reward Dollars. When you’re shopping on stagerightlighting.com, log into your account with your email address.  Your points will generate at the store ONLY, not available online.  

Points

How do I earn points?

You will earn $5.00 for every $500.00 (U.S.) you spend on qualifying purchases when you purchase in-store at Stage Right Lighting and online at stagerightlighting.com.

When can I start to earn points?

You're eligible to begin earning points the moment you join or make any purchase with Stage Right Lighting. Remember you can ask how many points you have received during normal business hours.

If I log in under a different name or account at checkout, will that purchase qualify towards my rewards?

No, you will know receive a SRL Reward Dollars under your new log in/account.

Do my SRL Reward Dollars expire?

Yes, your SRL Reward Dollars will expire after 1 year after your first purchase either in the store on online.  

 

General Information

General SRL Reward Dollars Program Information

The SRL Reward Dollars program is brought to you by Stage Right Lighting

SRL may, at any time, terminate, alter or modify the SRL Reward Dollars program and/or these terms and conditions without any further obligations and/or benefits to members. We will provide you written notice via email or a notice posted on stagerightlighting.com should we terminate, alter or modify the SRL Reward Dollars program and/or these terms and conditions. “Terms and conditions” shall refer to these terms and conditions, as they are modified by Stage Right Lighting in its sole and absolute discretion.

How to Join

SRL Reward Dollars program membership is open to all persons who have reached the age of majority in the United States, state or province of residence. No purchase is necessary to join the SRL Reward Dollars program. By joining and participating in the SRL Reward Dollars program, you represent that you have reached the age of majority in the United States, state or province of residence and you agree to these terms and conditions. Your membership is nontransferable and is subject to these terms and conditions, as they may be amended from time to time. Your membership is valid only at Stage Right Lighting stores and stagerightlighting.com. Enrollment begins upon Stage Right Lighting receipt and acceptance of your agreement.

A current, valid email address must be on record in order for a member to be eligible to receive rewards certificates, select bonus offers and other membership benefits. When you enroll at a participating store, your points will start at time of purchase. When you enroll online, you will receive an email confirming your enrollment. If you make a purchase when you log online, your SRL Reward Dollars will be included in your email with your tracking information. If you enroll online and do not make a purchase but would like enroll, you can go to a participating store to enroll.  If you are an exciting customer with Stage Right Lighting, your SRL Reward Dollars will start at your next purchase online or in the store.

SRL employees and their spouses/domestic partners, franchisees and employees of franchisees are not eligible to participate in the SRL Reward Dollars program.

How to Earn Points

As a member of the SRL Reward Dollars, you will earn $5..00 for every $500.00 US you spend on qualifying purchases, net of taxes (see "Non-Qualifying Items" below) when you use your SRL Reward Dollars at the time of purchase in-store at Stage Right Lighting location in the U.S., or when you enter your Promo Code when making an online purchase. To receive your Promo Code to purchase online, call or email Stage Right Lighting store during normal business hours to have your Promo Code emailed to you.

Points will post to your account approximately seven days from in-store purchase and seven days from the date of shipment for online orders. You can earn additional points through special offers and promotions as designated by Stage Right Lighting, in its sole discretion, from time to time. Point calculations are based upon dollars net of taxes spent at checkout on qualifying purchases (see "Non-Qualifying Items" below). When products are returned or exchanged, points will be deducted from your SRL Reward Dollars account for the amount of return or the difference in the exchanged product (if the new item is less than the original item) net of taxes. When products are subject to a price adjustment, points will be deducted from your SRL Reward Dollars account for the incremental amount of the price adjustment net of taxes. Purchases made with a merchandise credit will not earn points. Points cannot be earned on purchases made prior to February 9, 2016.

Only one enrollment may be used in connection with a purchase. Points will only post to one SRL Reward Dollars account per person. If you have more than one SRL Reward Dollars account, (i) points earned from qualifying transactions will be credited to the primary account designated by Stage Right Lighting, in its sole and absolute discretion and (ii) you can only earn one set of enrollment bonus points.

How to Receive Rewards

For every 500 points you earn in the SRL Reward Dollars program, you will receive a rewards certificate redeemable for a $5 discount off a future purchase of any qualifying products at Stage Right Lighting or stagerightlighting.com (see below – How to Use Rewards Certificates). Rewards certificates will be issued in multiples of $5 for every 500 points you earn during an earnings period. Rewards certificates are not redeemable for "Non-Qualifying Items," see below. 500 Points will be automatically deducted from your account for every $5.00 rewards certificate issued to you. Rewards certificates will only be issued by email. Rewards certificates will be issued monthly, at times determined by Stage Right Lighting. Dollars and certificates will void after 1 year of first purchase date.  Rewards certificates will be generally issued within approximately three weeks from the end of an earnings period. Remaining unused dollars or accounts without sufficient points to receive a rewards certificate in a given earnings period will carry over the points to the next earnings period.  All earned dollars will expire 1 year after time of 1st purchase.

Rewards certificates will be redeemable in United States Dollars when spent in a participating U.S. Stage Right Lighting store or at stagerightlighting.com.

How to Use Rewards Certificates

Rewards certificates or Dollars may only be redeemed by the Stage Right Lighting member to whom the rewards certificate or Dollars was awarded. Rewards certificates or Dollars are coupons for discounts off future purchases at Stage Right Lighting and stagerightlighting.com. If the value of the purchase is less than the rewards certificate, no change will be provided and the remaining amount of the rewards certificate will be lost. You will receive the price paid (after the discount) on all returned or exchanged merchandise. The value of your rewards certificate will not be returned if you make a return or exchange. Rewards certificates cannot be applied to previous purchases. Transactions involving redeeming rewards certificates are not eligible for price adjustments. Rewards certificates and Dollars may be used in conjunction with most Stage Right Lighting discounts or coupons, to be determined in Stage Right Lighting sole and absolute discretion.

Each rewards certificate or Dollars will expire within one year of first purchased date. Expiration date will be noted.

Non-Qualifying Items

SRL Reward Dollars program cannot be earned or redeemed on the following: sales tax, shipping, donations, gift wrap or purchases of gift cards/certificates. Rewards or Dollars cannot be redeemed towards rentals, repairs, purchased gift cards or gift certificates, or to make payments on an account.  Other exclusions may apply. Stage Right Lighting may add or delete non-qualifying items in Stage Right Lighting sole and absolute discretion.

Customers will earn points on merchandise subtotal, after any discounts are taken and pre- charges for tax, shipping, donations, gift wrap or purchases of gift cards.

Marketing Emails

As a result of your enrollment in the SRL Reward Dollars Program, you will receive emails addressed only to SRL Reward Dollars members. If you do not open any one of these emails during any twelve (12) month period, SRL reserves the right to cease sending you these emails.

General Terms

Enrollment, dollars and rewards certificates have no cash value and are non-transferable. Lost, stolen or destroyed rewards certificates will not be replaced. Stage Right Lighting is not responsible for communication errors, including distribution of rewards certificates, due to a change of email address or other changes in contact information. Other restrictions or exclusions may apply.

Membership Cancellation, Modification, Expiration and Termination

You may cancel your enrollment at any time by notifying Stage Right Lighting Customer Service by mail, e-mail or telephone. Cancellation may take from six to eight weeks to finalize.

If you do not make any qualifying purchases with your SRL Reward Dollars during a calendar year, Stage Right Lighting may, in its sole discretion, terminate your account on or after the last day of that calendar year. If your enrollment expires, any points which remain in your account will be forfeited.

In all matters relating to the administration of the SRL Reward Dollars program, the decisions of Stage Right Lighting shall be final. Stage Right Lighting reserves the right to cancel, amend or revoke any program, including, without limitation, the SRL Reward Dollars program, at any time due to reasonable business consideration or circumstances beyond its control or as required by applicable law. In addition, Stage Right Lighting reserves the right to terminate your SRL Reward Dollars membership, and void any points accumulated in such account(s), if you, in Stage Right Lighting’s sole discretion, violate any of these terms and conditions or any applicable law, earn points via deception, forgery, fraud, or commit any other abuse of the SRL Reward Dollar program.

How to Contact the SRL Reward Dollars Program for information about your account or to update your account information, visit stagerightlighting.com or contact Stage Right Lighting Customer Service.

You can contact us by mail at:
Stage Right Lighting

513 Viking Road

Suite 6

Virginia Beach, VA 23452
By e-mail: mmurphy@stagerightlighting.com

By phone: Call 757-431-4501

Marketing Materials

The information you provide as an enrollment of the SRL Reward Dollars program will be managed by Stage Right Lighting as described in Stage Right Lighting Privacy Policy.  Privacy Policy can be found under customer service.

By becoming a member of the SRL Reward Dollars program, you agree to receive advertising, marketing materials and other communications from Stage Right Lighting. In addition, you will receive marketing communications from Stage Right Lighting’s.  You may opt out of receiving these emails by clicking on the opt out on the bottom of the email and following the instructions.

Limitation of Liability

STAGE RIGHT LIGHTING SHALL NOT BE LIABLE FOR ANY CLAIMS, ACTIONS, INJURY, LOSS OR DAMAGE OF ANY KIND, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY OR DEATH, RESULTING FROM THE SRL REWARD DOLLARS PROGRAM. THIS LIMITATION OF LIABILITY IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; LOSS OR DAMAGE TO PROPERTY; AND CLAIMS OF THIRD PARTIES. YOU ACKNOWLEDGE AND AGREE THAT STAGE RIGHT LIGHTING HAS NOT MADE AND IS NOT IN ANY MANNER RESPONSIBLE OR LIABLE FOR ANY WARRANTY, REPRESENTATION, OR GUARANTEE, STATUTORY, EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE), IN FACT OR IN LAW, RELATIVE TO THE SRL REWARD DOLLARS PROGRAM. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, STAGE RIGHT LIGHTING DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO STAGERIGHTLIGHTING.COM AND STAGE RIGHT LIGHTING SHALL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS RELATED THERETO.

Governing Law

These Terms and Conditions and the SRL Reward Dollars program will be interpreted, construed and enforced, and governed in all aspects in accordance with the exclusive jurisdiction and laws of the state of Virginia. Any cause of action arising under or relating to these Terms and Conditions will be brought exclusively in a court in Virginia Beach, Virginia.

These terms and conditions are effective as of February 9, 2016.

1-800-791-2035 | 1-757-431-4501